Express methods are the only shipping methods guaranteed to be delivered by a certain day. Please keep in mind processing time (1-5 days) is not included in shipping time.
Standard, Media and Priority mail can range from 1- 14 business days. Media mail has been known to take longer due to not being insured or in some cases fully tracked.
PLEASE USE CAUTION WHILE SELECTING MEDIA MAIL.
King’s Road Merch is not responsible for items lost or damaged in transit while using media mail.
This method is offered on items due to high demand but honestly, don’t use it.
Your order number is the number we use to help find your order. You can find this in any of the confirmation emails that you get sent once you place your order. Knowing your order number will greatly help our customer service team help you if there happens to be a problem with your order.
If you still have questions, you can contact us with the form to the right.
It's easy to check the status of your order!
To see your order status and items ordered, go to the Order Status page. Then, enter your order number, which can be found on your order email, along with your email address.
If you still have questions, you can contact us at the form on the right.
We have a 30 day return and exchange policy.
All returns/exchanges should be shipped to the below address with your order number, copy of receipt (if available) and a brief explanation for the return. If you have any fuzzy friends please remember to remove any pet hair before sending the item back to be processed.
PLEASE SHIP TO:
Kings Road Merch
Attn. Returns and Exchanges
420 NE 37th Ave
Suite 200
Minneapolis, MN 55421
CLOTHING ITEMS
We will not accept returns or exchanges on clothing that has been washed or worn. If the item you ordered does not fit or you are not satisfied with the size you ordered and you would like to exchange it for a different size or another item, you will be responsible for the cost of shipping it back to us. We will then ship the exchange back to you at our cost. When issuing refunds for returned items, we refund the cost of the items, but not the shipping cost.
CUSTOMIZED ITEMS
We‘re sorry but we do not return, refund or exchange any customized garments of any kind.
NOTE: All returned orders should be sent with a tracking number and delivery confirmation service. Kings Road Merch can not be responsible for any returns/exchanges unless the customer provides tracking information. Kings Road Merch is only responsible for items received and can not maintain responsibility for returns/exchanges lost in the shipping process.
If you received the wrong item, please contact KRM using the contact form to the right. We will make sure that you receive the correct item(s) at no additional cost to you.
MUSIC ITEMS
At this time we only accept exchanges or returns on music items that have been unopened. We DO NOT issue replacements for cosmetic damages of any kind on records. We do not issue replacements or refunds for records shipped via Media Mail. We cannot do exchanges, returns, or refunds on books of any kind. (graphic novel, comic book or otherwise). If there is an issue with your book order, please contact Kings Road for more information.
DIGITAL ITEMS
At this time we only refund downloads that have not been attempted or downloaded. These files WILL NOT work on most mobile devices as digital files are usually sent as .zip files. If there is an issue with your download, please contact Kings Road though the contact form.
All orders are fulfilled and shipped by Kings Road Merch in Minneapolis, MN. Your order time selection will start when your product leaves the Kings Road warehouse. All orders will be fulfilled within 2-5 business days depending on the volume of orders and impacts of holidays.
If you've already placed an order, please check your Order Status using your order number and email address.
All orders are fulfilled and shipped by Kings Road Merch in Los Angeles, California. All orders will be fulfilled between 1-5 business days, not including weekends, unless otherwise indicated on your order status for pre-orders or other specialty items.
For more information on your order, please check your Order Status using your order number and email address.
Due to mail being lost in transit and many cases of fraud we no longer ship to couriers or freight forwarding locations. We apologize for any inconvenience this may cause.
You‘re here because you want to know about preordering a release.
The latin prefix “PRE” means “before” and “order” is the action that you just did. You ORDERED BEFORE the release date. That means, you purchased or are about to purchase a record or sweet, exclusive bundle that has a street date in the future. This means you will not have your order shipped until the week leading up to the release date.
This date varies by product and will be on the item description page, and on your order confirmation email. We will not ship until the week leading up to the release date so please be aware of what this date will be. Postage options may prevent you from getting your order exactly on release date, but we will ship ON or BEFORE the release date.
We get asked this a lot. Rather than measure each individual item we have these broken down by category. We make “Regular” Shirts and “Slimfit” shirts.
Keep in mind, some sizing may vary, even within the same brand. This should get you started and you’ll get the same answer here as you would if you emailed us.
Important to note: These are for reference only. We do not guarantee that your shirt will measure exactly to these sizes and they may vary as much as 1” in either direction.
REGULAR T-SHIRTS
Width (at armpit)
SM-18” | MD-20“| LG-22” | XL-24” | 2X-26”
Length (back)
SM-28“| MD-29“| LG-30“| XL-31” | 2X-32”
SLIMFIT T-SHIRTS
Width (at armpit)
SM-17.5“|MD-19“|LG-21“|XL-23“|2X-25”
Length (back)
SM-28“|MD-29“| LG-30“| XL-31“|2X-32”
REGULAR HOODIE
Width (at armpit)
SM-20" l MD-21" l LG-23" l XL-25" l 2X-27"
Length (back)
SM-26" l MD-27" l LG-28" l XL-28" l 2X-29"
If you live outside of The United States and have to deal with customs, you've come to the right FAQ.
Shipping Methods & Info
First Class Intl and - Using the United States Post Office, this method typically takes anywhere from 1-3 weeks. This shipping method includes delivery confirmation and tracking in most areas, some local postal services use other confirmation services. This method is NOT insured. Since since postal services cannot guarantee delivery confirmation, we will not issue any refunds or send any replacement shipments for lost or late orders. For a more secure shipping method we suggest UPS worldwide services.
UPS Worldwide Expedited- Using UPS, this method typically takes 2-5 business days. This shipping method is fully tracked and insured.
UPS Worldwide Express- Using UPS, this method typically takes 1-3 business days. This shipping method is fully tracked and insured.
Disclaimers
For Intl Budget, First Class Intl shipments orders can be delayed beyond the original delivery window. This is caused by a few things; how far you are, how it's shipped, and of course, customs. Customs is where most of the delay is. It can be released in a day or in a month. It all depends on what kind of mood they're in.
Depending on your country's laws, you might have to pay an import tax. This is based on certain items being over a certain value. These taxes are out of our control and we cannot pre pay these taxes. Please contact your local customs people to find out if you have these taxes and how much they are for.
With that being said, we will not mark your package as a "Sample" or as a "gift". They'll catch us and you, and then we'll all be screwed. So the best bet is to be honest.
Digital download links are emailed at the time your order is paid. If the digital download is part of a pre-order product, you will not receive your download link until the release date.
Digital downloads can only be downloaded once to completion before the link becomes inactive.
If you did not receive your download link, or you are still having issues downloading, please contact us by sending us a message using the form to the right.
Please note that most mobile devices cannot download zip files so please download the links on a computer. Each time you click the link it will count it as a download attempt as it usually triggers an automatic download. Please check your computers browser settings for your download folder location.
We all make mistakes, if you made one with your order, never fear! Just email us using the form to the right or call us at
888-256-6899
We have a few different statuses for your order, these show you the different steps of your order or if there was a problem.
PAID | WILL SHIP SOON
This means that everything went smooth, your credit card is good, and we are packing the order up now!
PAID | ORDER SHIPPED
This means that everything went smooth, your credit card is good, your order was all packed up, and was shipped out to you!
PAID | PARTIALLY SHIPPED
Oh no! If you see this, it means something you ordered was not in stock! Rather than waiting for it to come in, we shipped your order without this item.
APPROVED | SHIPMENT PENDING
Looks like everything is good and approved! This means we're packing up your order and getting it ready to ship!
PENDING | VERIFICATION OF ORDER
We need to talk...it's nothing bad, we just need to verify your billing information or Payment Information. Please email us or give us a call.
PENDING | PAYMENT FROM PAYPAL ACCOUNT
Sometimes things move slow. If you see this status, it means Paypal is lagging sending your payment to us. Give it a couple business days and things should be ok.
PENDING | VERIFICATION OF STREET ADDRESS
Your order is ready to be process, but we need to verify your street address. Please shoot us en email or give us a call and we should be good!
PENDING | VERIFICATION OF ZIP/POSTAL CODE
Your order is ready to be process, but we need to verify your zip/postal code. Please shoot us en email or give us a call and we should be good!
PENDING | VERIFICATION OF BILLING ADDRESS
Your order is ready to be process, but we need to verify your billing address. Please shoot us en email or give us a call and we should be good!
DECLINED | WILL NOT SHIP
If you see this, something went wrong with your credit card. For some reason your bank or credit card company did not approve the transaction. Your best bet is to call them and see what's up. It's usually an easy solution.
DECLINED | BAD CREDIT CARD NUMBER
Whoops! You might have misentered your credit card number. If you see this, your order was declined. Please double check your card number and try making an order again. If you entered it correctly, please call your bank/credit card company.
DECLINED | BAD CREDIT CARD EXPIRATION DATE
Whoops! You might have misentered your credit card expiration date. If you see this, your order was declined. Please double check your card number and try making an order again. If you entered it correctly, please call your bank/credit card company.
DECLINED | UNKNOWN ERROR OCCURRED
If you see this, something crazy happened! It could be the internet, it could be ghosts...who knows?! Give your order another try and it should work out.
REMOVED | WILL NOT SHIP
Your order was removed from the system and will not be shipped. Email us using the form to the right.
For help with your order number, please contact us using the contact form to the right.
If you do not have your receipt, please email us as much information as you can. Include the Name, email address, when you ordered, shipping address, what you ordered and anything else you can provide about the order.
CUSTOMER SERVICE HOURS
8:00 AM til 3:00 PM Pacific Time - Monday through Friday.
Our direct customer service line 1-888-249-9576 during normal business hours. If you miss us, leave a voicemail. We'll call you back and send you an email.
For tour merchandise, retail merchandise, or artist store questions, please contact us using the form below and your email will be forwarded along. If you experince any errors contacting us shoot us an email ovet at Support@kingsroadmerch.com
Please allow us up to 2 business days to respond to your customer service inquiry. The more information on your order you can provide the easier it will be to solve the issue in a timely matter!
Stupid technology! Usually this is a cookies problem, chocolate chip is to blame. No, not those cookies, but internet cookies! You need these to be enabled in whichever browser you are using.
At this time during our fulfillment process we cannot read shipping notes. PayPal does offer shipping notes at check out but these are not transferred to our order system. We apologize for the inconvenience.